Your privacy matters to us
RemoteAI is committed to protecting your personal information. This policy explains clearly what data we collect, why, and how you can control it.
1. Introduction
RemoteAI (remoteai.io) is an AI-focused hiring marketplace that connects companies with AI professionals worldwide. This Privacy Policy applies to all users of RemoteAI, including companies, talent (job seekers), and visitors ("you").
By creating an account or using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our services.
The data controller responsible for your data is RemoteAI. You can reach us through our Help & Contact page.
2. Information We Collect
We collect only what is necessary to operate and improve our platform. This includes:
Account & Profile Data
Name, email address, password (hashed), profile picture, professional title, skills, work experience, education, portfolio links, hourly rate, and availability. For companies: company name, logo, website, billing information.
Usage & Interaction Data
Pages visited, search queries, job applications submitted, messages sent, interview bookings, clicks, and feature usage. This data helps us improve matching quality and the overall experience.
Technical Data
IP address, browser type, operating system, device identifiers, time zone, and session tokens collected automatically when you access our platform.
Communications
Messages exchanged on our platform between companies and talent, support requests submitted via email or the help center, and email notification preferences.
Payment Data
When you subscribe to a paid plan, payment details are processed directly by our payment provider (Stripe). We do not store full card numbers on our servers. We retain a transaction reference and invoice details.
3. How We Use Your Data
We use your data for the following purposes:
- To operate and provide RemoteAI services — matching talent with relevant job opportunities and connecting companies with qualified AI professionals.
- To personalize your experience — tailoring job recommendations, search results, and suggested candidates based on your profile and activity.
- To send transactional notifications — application updates, interview invitations, messages, account alerts, and billing receipts.
- To send marketing communications — platform updates, new features, and relevant offers. You can opt out at any time from your notification settings.
- To improve our AI matching algorithms — using aggregated, anonymized data to optimize how we rank candidates and surface relevant opportunities.
- To ensure platform safety — detecting fraud, abuse, unauthorized access, and violations of our Terms of Service.
- To comply with legal obligations — where required by applicable law, regulation, or court order.
Our legal bases for processing under GDPR are: contract performance, legitimate interests, legal obligation, and consent (for marketing communications).
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:
- Account data is kept for the lifetime of your account. After deletion, we anonymize or delete it within 30 days.
- Application data and messages are retained for 2 years after the relevant hiring process ends to support disputes and compliance.
- Billing records are retained for 7 years to comply with financial regulations.
- Usage and analytics data is typically anonymized after 12 months.
You can request deletion of your account and data at any time from your account settings or by contacting us.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your personal data ("right to be forgotten").
Portability
Receive your data in a structured, machine-readable format.
Restriction
Ask us to limit how we process your data in certain circumstances.
Objection
Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent
Where processing is based on consent, withdraw it at any time without affecting prior processing.
Lodge a Complaint
File a complaint with your local data protection authority (e.g., CNIL in France, ICO in the UK).
To exercise any of these rights, contact us via our Help Center. We will respond within 30 days.
8. Security
We take the security of your data seriously and implement industry-standard measures including:
- HTTPS encryption for all data in transit using TLS 1.2+
- Passwords stored using bcrypt hashing — we never store plain-text passwords
- Regular security audits and vulnerability assessments
- Access controls ensuring only authorized personnel can access user data
- Payment data processed exclusively through PCI-DSS compliant Stripe infrastructure
Despite our best efforts, no system is completely secure. If you believe your account has been compromised, contact us immediately via our Help Center.
9. Children's Privacy
RemoteAI is a professional platform intended for users aged 18 and older. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe a minor has created an account, please contact us via our Help Center.
10. International Data Transfers
RemoteAI operates globally. Your data may be transferred to and processed in countries outside your own, including countries where data protection laws may differ from those in your country.
When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or transfers to countries with an adequacy decision.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send a notification email to all registered users
- Display a prominent notice on the platform for 30 days
Your continued use of RemoteAI after the effective date of the revised policy constitutes your acceptance of the changes.
12. Contact Us
For any questions, concerns, or requests related to this Privacy Policy — including data access, deletion requests, or reporting a privacy issue — please reach out to us through our Help & Contact page.
Contact our team
Our team is available to help with privacy requests, data inquiries, security reports, and general questions. We respond within 30 days for data requests.
Go to Help & Contact