Support · We usually reply within a day

How can we help you?

Use the form below for billing, subscriptions, platform issues, hiring support, or any question related to LLMs, MLOps, Prompt Engineering, Automation, ML, and Data Science workflows. Every message gets a written answer by email.

Billing & credits Job posts Profile issues Subscriptions Platform bugs Interviews
LLMs MLOps Prompt Engineering Automation

Who is this for?

For companies

  • Credits & billing
  • Job post issues
  • Subscription & plans
  • Hiring workflow support
  • Refund requests

For talent

  • Profile visibility & ranking
  • Application status
  • Interview issues
  • Account access & recovery
  • Platform bugs

We usually reply within a day

Every message gets a written answer by email. Billing and account problems are handled first.

Frequent questions

How do I cancel or pause my subscription?

You can cancel your subscription at any time from your company account settings under Billing. Your access remains active until the end of the billing period. If you need help, use this form and select "Cancel subscription" as the topic.

I posted a job but it's not visible — what's wrong?

A free job from a company whose website is not verified waits for a short review before it goes live, usually within a day. Paid jobs and free jobs from verified companies go live when you publish them. If your job is still not live after a day, submit a message using the "Job publication" topic and include the job title.

Can I message a talent without posting a job?

Yes. Open the talent's profile and use Message. Each new contact uses credits, and if the talent does not reply within 72 hours the credits come back automatically. A company with a verified website and a confirmed email gets 40 starter credits once.

My talent profile is not showing up in search — why?

Make sure your profile is set to "Public" and your account is fully confirmed. Profiles with incomplete information or low completion scores may have lower visibility. Use this form with the "Profile visibility" topic if the issue persists.

How do I request a refund?

Refund eligibility depends on the type of purchase. Credit packs and subscription charges are generally non-refundable but we review each case individually. Submit a message using the "Refund request" topic and include your billing reference.

I can't log in to my account — what should I do?

Try resetting your password via the login page. If you no longer have access to your email, or if your account was flagged for suspicious activity, submit a message using the "Account access" topic and provide as many details as possible to verify your identity.

Can I use this form for legal or privacy requests?

Yes. For GDPR data requests, account deletion, or privacy-related inquiries, select "Other" as the topic and specify your request clearly in the message. We handle all data requests within 30 days as required by law.

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