I will build a complaint management web app with tracking and priority routing

I help businesses, organisations, and teams simplify complaint handling with customised grievance management systems. When complaints are managed through spreadsheets, emails, or manual processes, it can become difficult to organise requests, assign priorities, and track their progress. I build centralised solutions that make this process more structured and easier to manage. I developed SentriX, a grievance management platform that includes complaint submission, complaint categorisation, priority-based routing, ticket tracking, and real-time status updates. The project uses Firebase for backend data management and REST APIs for application communication. For your project, I first understand your complaint-handling process and requirements. Then I work on the required backend functionality, database integration, API development, and complaint-tracking workflow. I also test the implemented features before handover. You will receive the agreed functionality, source code, and basic setup documentation. My focus is on building a practical solution that helps your team manage complaints more efficiently. Tools and technologies: Firebase, REST APIs, and the relevant development technologies required for your project.