✓

Your money is safe until you accept the work

Every service on RemoteAI is covered by buyer protection. Here is exactly what it covers, and what it does not.

✓Payment held by RemoteAI

You pay when you order, but the seller is paid only after you accept the delivery (or 14 days after delivery if you have not responded), and never before 14 days after delivery (for a seller's first 3 sales, 14 days after you accept).

✓Delivered as described, or refunded

If the seller does not deliver, or the delivery does not match the package and cannot be fixed, you get a full refund.

✓Revisions included

Each package states how many revisions are included. Ask for them from the order before you accept.

✓Sellers and services

New seller profiles are reviewed by our team, and every service is read by our team before it is listed.

Where your money is, at every step

Step 1

You order

Payment held by RemoteAI

Step 2

Seller works

Still held: the seller sees it is secured

Step 3

Seller delivers

You have 14 days to accept, ask for a revision or open an issue

Step 4

You accept

The seller is paid 14 days after delivery (a new seller, 14 days after you accept)

Full refund when

  • ✓ The seller has not delivered by the delivery date and you cancel
  • ✓ The seller cancels the order
  • ✓ The delivery does not match what the package promised and the seller cannot fix it
  • ✓ You ask the seller to cancel before delivery and they do not answer within 48 hours (write to [email protected] and we cancel it)

Not covered

  • – Work you asked for that was not in the package (agree a new order instead)
  • – Changing your mind after you accepted the delivery
  • – Anything agreed or paid outside RemoteAI
  • – Costs of tools in your own accounts (AI model usage, phone minutes, subscriptions)

If something goes wrong

  1. 1. Talk to the seller. Most problems are solved with a revision. Explain what does not match the package.
  2. 2. Open an issue from the order within 14 days of the delivery. The payment stays held while the issue is open, and the seller has 48 hours to respond.
  3. 3. RemoteAI decides. If you cannot agree, our team reviews the package, the messages and the delivery, and decides on a refund or a release to the seller. We aim to decide within 3 business days.
Keep everything on RemoteAI. We can only protect orders paid and discussed here. If a seller asks you to pay or talk elsewhere, report it from their profile.

Sellers are protected too: the buyer's payment is secured before work starts, and paid out 14 days after delivery, or 14 days after the buyer accepts for your first 3 sales, even if the buyer does not respond. How services work →