Professional Overview
Experienced VP of Customer Success with a strong background in AI-driven customer experience, outsourcing, and team leadership. I bring over 20 years of expertise in optimizing customer operations and implementing innovative solutions for Fortune 100 companies and fast-scaling startups. Bilingual in French and English, I have successfully managed cross-functional teams across global markets and excel in developing tailored AI strategies, including the design and training of AI tools to enhance customer support. Passionate about leveraging AI to drive exceptional client engagement, I am seeking opportunities in AI training, prompt engineering, and NLP projects that benefit from my unique skill set and industry knowledge.
Areas of Expertise
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
AI & Machine Learning Engineers
Design, train, and ship production ML models — from data pipelines to model inference at scale. Covers supervised learning, neural networks, LLM integration, and model optimisation.
