Professional Overview
I'm a Technical Support Analyst with a B.S. in Computer Science and several years of experience across technical support, system administration, and application support. I've worked extensively with Linux, Windows, VMware, SQL, REST APIs, and troubleshooting tools like Google Chrome's DevTools. My background includes optimizing workflows, diagnosing complex issues, and providing high-quality support in fast-paced environments. I'm skilled in scripting, automation, and cross-referencing technical guidelines to resolve problems quickly and effectively.