Professional Overview
I am a seasoned multi-lingual professional with over 14 years of experience in customer service, technical support, and translation. My diverse skill set encompasses project management, treasury management, linguistics, and technical expertise. Here are the key highlights:Technical Proficiency:I possess advanced knowledge of TCP/IP, VPNs, and CRM systems (Salesforce).My technical support capabilities extend to handling complex issues in both Italian and French.I stay up-to-date with the latest technologies and solutions.Problem-Solving and Communication:I excel at resolving challenges with sensitivity and creativity.My communication skills are top-notch, both in written (accurate documentation) and verbal (telephone and email etiquette) forms.Academic Background:I hold an MA in Economics (Cum Laude) from the Università delle Marche (Ancona, Italy).Additionally, I earned a Principles & Practice of Translation certificate from the University of the Witwatersrand (Johannesburg, South Africa).My International Baccalaureate (Matric) was obtained from Catholic College de Mazenod (Cameroon).Professional Experience:Over the years, I’ve worked with global companies such as IBM and outsourcing firms like Sykes.My roles have included Information Technology Technical Support (Italian, French, and English), customer service representation, sales and market research analysis, senior study advising, service centre management, trade analysis, and treasury specialization.Passion and Purpose:Beyond professional achievements, I strive to spread love and kindness wherever I go.My objective is to positively impact as many lives as possible through the professional assistance I provide.AI and Machine Learning Enthusiast:I’m passionate about staying abreast of the latest advancements in AI and machine learning.I create engaging training materials for AI models and have successfully fine-tuned models for various applications.
Areas of Expertise
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
AI & Machine Learning Engineers
Design, train, and ship production ML models — from data pipelines to model inference at scale. Covers supervised learning, neural networks, LLM integration, and model optimisation.
