Professional Overview
I am a dedicated and adaptable professional with extensive experience in data analysis, team leadership, and client engagement. My career at ISS Ltd highlights a progressive journey from a helpline administrator to a data analyst, where I manage comprehensive data operations for the Key Account Network. My technical expertise includes advanced proficiency in Excel, VBA, Tableau, SQL, and intermediate skills in Python, HTML, and Flutter. I have a proven track record of developing and maintaining reporting dashboards, automating processes, and leveraging AI to optimize systems and processes. Known for my strong work ethic, problem-solving skills, and ability to thrive in both independent and team environments, I am passionate about utilizing technology to drive innovation and efficiency.
Areas of Expertise
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
AI & Machine Learning Engineers
Design, train, and ship production ML models — from data pipelines to model inference at scale. Covers supervised learning, neural networks, LLM integration, and model optimisation.
Data Science & Analytics
Extract business insights from raw data using statistical modelling, predictive analytics, A/B testing, and interactive dashboards.
