Professional Overview
I am an Artificial Intelligence Engineer currently working at the customer service center of a major enterprise in China. My role focuses on building and optimizing AI models specifically for customer service scenarios, including model training, fine-tuning, and deployment. I collaborate closely with business teams to understand requirements and translate them into effective AI solutions, designing strategies and frameworks that improve automation, response accuracy, and operational efficiency. Additionally, I am responsible for continuously adjusting models based on real-world performance and business feedback, ensuring that AI systems remain robust, adaptive, and aligned with organizational objectives. With hands-on experience in deploying large-scale AI solutions and applying practical machine learning techniques in production, I aim to leverage my expertise to deliver intelligent, data-driven solutions that enhance customer experience and business outcomes.
Areas of Expertise
AI & Machine Learning Engineers
Design, train, and ship production ML models — from data pipelines to model inference at scale. Covers supervised learning, neural networks, LLM integration, and model optimisation.
