Professional Overview
John Michael Kazen: AI-Powered Efficiency ExpertI leverage my experience in AI and human support to optimize processes and deliver exceptional results. Previously, I managed teams of over 40 support agents across phone, chat, and ticket systems at Odoo. I also built product management skills by launching a premium support service.Now, I'm excited to bring my expertise to AI gig work. I can help you with tasks like:Optimizing customer support flowsDeveloping data-driven insights for product improvementCrafting user-friendly documentationStreamlining project management with AI toolsI'm a skilled communicator and collaborator, with experience leading teams in the US, Europe, and Latin America. Let's work together to achieve your goals with the power of AI!
Areas of Expertise
data science & analytics
Extract business insights from raw data using statistical modelling, predictive analytics, A/B testing, and interactive dashboards.
AI Product & Strategy
Translate AI capabilities into product roadmaps, define success metrics, and drive adoption across engineering and business teams.
