Professional Overview
Professional Brand: Operational Transformation Leader focused on Agentic AI, intelligent business workflows, analytics, and process engineering, helping organizations convert complexity into scalable digital solutions that improve productivity, enhance decision-making, and drive measurable business results. Operational Transformation and Industrial Engineering leader with 14+ years of experience at Royal Caribbean Group, specializing in Agentic AI, business workflow automation, analytics, and process optimization. Transitioned from a culinary operations background into operational excellence and data-driven decision making, earning the internally recognized title of Industrial Engineer through demonstrated business impact and innovation while completing formal Industrial Engineering studies. Currently leads a fleet-wide team of 20 professionals supporting New Build & Modernization initiatives, delivering scalable solutions that improve productivity, visibility, and decision-making across complex global operations. Successfully reduced shipboard leadership reporting effort from over six hours to approximately one hour per week through Power BI, automation, and self-service analytics
Areas of Expertise
Automation & AI Workflows
Build intelligent automation pipelines, integrate AI APIs into existing tools, and replace manual workflows with agentic AI systems.
Data Science & Analytics
Extract business insights from raw data using statistical modelling, predictive analytics, A/B testing, and interactive dashboards.
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
