Professional Overview
I'm an Automation & AI Specialist who builds systems that eliminate manual work and integrate AI into real business workflows. With Power Automate, Python, and the OpenAI API, I've shipped document pipelines, AI assistants, and real-time AI tools that solve genuine operational problems for businesses.
Experience
AI Expertise
Skills
Employment Type
Description of Responsibilities
- Provided Tier 1 and Tier 2 help desk support
- Managed client-facing interactions, troubleshooting hardware and software
- Escalated complex incidents and documented resolutions
- Coordinated with clients to understand technical need
Key Achievements / KPIs
- Built AI Power Automate workflow to auto-route, name and store documents.
- Rebuilt ARC of Washington website to more updated version.
Education
Field of Study: Computer Technician
Areas of Expertise
Automation & AI Workflows
Build intelligent automation pipelines, integrate AI APIs into existing tools, and replace manual workflows with agentic AI systems.
