Professional Overview
With a strong background in technical support and customer service, I bring hands-on experience with tools like Oracle WebLogic, Jenkins, and CRM platforms. I’ve supported cloud services, handled content moderation for global platforms, and hold certifications from Google and Coursera in IT support, networking, and security. My ability to troubleshoot, communicate effectively, and adapt in dynamic environments makes me a valuable asset to any tech-driven team.
Areas of Expertise
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
AI & Machine Learning Engineers
Design, train, and ship production ML models — from data pipelines to model inference at scale. Covers supervised learning, neural networks, LLM integration, and model optimisation.
Data Science & Analytics
Extract business insights from raw data using statistical modelling, predictive analytics, A/B testing, and interactive dashboards.
AI Product & Strategy
Translate AI capabilities into product roadmaps, define success metrics, and drive adoption across engineering and business teams.
