Professional Overview
Proactive, bilingual (French/English) IT professional with 15+ years of success leading customer success, service delivery, and operations across global tech environments. Proven ability to align complex SaaS and cloud solutions (Azure, VMware, Salesforce, Microsoft 365) with business goals. Skilled in technical account management, service health monitoring, and customer engagement. Adept at supporting AI services, multi-cloud platforms, and data-driven decision-making in fully remote settings.
Experience Level
mid-level