Professional Overview
Junior software engineer with internship experience building AI-enabled backend and automation solutions, including claim-processing APIs and RAG/MCP integrations for enterprise ticketing systems. Seeking a junior software, backend, AI, or automation engineering role or integration.
Experience
AI Expertise
Skills
Employment Type
Description of Responsibilities
- Built a WhatsApp chatbot to answer common student-support questions
- Developed an internal document-search MVP for staff knowledge retrieval
- Used OpenClaw and Ollama with Qwen2.5-7B for low-latency responses
Key Achievements / KPIs
- Enabled staff to query an internal knowledge base through document search
AI Expertise
Skills
Description of Responsibilities
- Built MCP server connecting AnythingLLM agents to Motadata ticketing data
- Developed SmartClaim backend APIs with OCR and rules-based claim classification
- Built n8n workflows for PRTG alerts, security incidents, and ticket automation
- Implemented dynamic RAG with paginated retrieval across enterprise ticket data
- Diagnosed production OCR issues using logs and container-level troubleshooting
Key Achievements / KPIs
- Enabled retrieval across 2,000+ Motadata tickets for NOC engineers
- Reduced claim processing from about 4 minutes to 25 seconds
- Achieved roughly 90% reduction in claim-processing time
- Generated 60 draft knowledge-base articles from resolved tickets
Education
Field of Study: Computer Science
Areas of Expertise
Automation & AI Workflows
Build intelligent automation pipelines, integrate AI APIs into existing tools, and replace manual workflows with agentic AI systems.
