Professional Overview
AI enablement and technical education leader with 20+ years in enterprise technology. I help organizations turn complex products and AI capabilities into practical workflows, training, and adoption that stick. My work spans technical curriculum, change enablement, customer and partner education, APIs, automation, and AI-assisted operations.
Experience
AI Expertise
Skills
Employment Type
Description of Responsibilities
- Built Product Enablement from scratch as a team-of-one operator.
- Created Nevermore, an AI coworker for source-grounded enablement workflows.
- Designed AutoDocs to govern product documentation through GitHub workflows.
- Turned product changes into training, guides, and internal knowledge at speed.
- Partnered across Product, Engineering, and GTM to improve readiness.
Key Achievements / KPIs
- Moved from zero official product docs to repository coverage of full product.
- Automated doc updates and escalations with near-zero-friction engineer review.
- Extended a one-person enablement function with AI-assisted workflows.
AI Expertise
Skills
Employment Type
Description of Responsibilities
- Designed technical education for customers, partners, and internal teams.
- Built hands-on labs, web training, and instructor-led technical courses.
- Taught API workflows, scripting, and automation for enterprise users.
- Co-led curriculum redesigns across Product, Engineering, and Enablement.
- - Certified instructors and supported partner accreditation readiness.
Key Achievements / KPIs
- Cut flagship course development from about 9 months to 4 months.
- Raised Administrator course completion by about 25 percentage points.
- Cut lab cost per learner 75%, saving about $175K annually.
- - Cut PoV SME prep from about 2 weeks to 2 days.
Education
Field of Study: Information Technology - Computer Networking Systems
Areas of Expertise
Automation & AI Workflows
Build intelligent automation pipelines, integrate AI APIs into existing tools, and replace manual workflows with agentic AI systems.
AI Product & Strategy
Translate AI capabilities into product roadmaps, define success metrics, and drive adoption across engineering and business teams.
AI Business, Marketing & Strategy
Apply AI to marketing automation, content generation, customer segmentation, and revenue growth strategies.
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
