Professional Overview
With a solid foundation from Hanoi University of Culture, where I earned my Bachelor's degree in Cultural Management, I've channeled my education into my current role as Project Assistant and Script Designer at WIZ AI. My core competencies revolve around operational planning, quality assurance, and quality management, ensuring our AI bots communicate effectively and authentically.At WIZ AI, my daily responsibilities include scriptwriting, audio editing, and system setup to enhance the accuracy of AI bots. The experience gained from senior content moderation and customer service at OLA chat PTE., LTD, where I managed a team and tailored app usage rules to fit the Vietnamese market, underlines my ability to offer culturally nuanced solutions. My goal is to contribute to projects that leverage my cultural management background to deliver exceptional user experiences that resonate across diverse audiences.
