Professional Overview
Senior AI Delivery Manager with 6+ years of expertise (big tech company) in strategy development for next-gen AI solutions: RAG/self-RAG applications, prompt engineering, and ML model development for enterprise use cases. Skilled in leading technical experimentation programs in prediction, forecasting, topic modelling, classification, and sentiment analysis. Extensive knowledge of contact centre AI solutions, including IVR and conversational AI. Strong consulting background, actively involved in AI use case prioritisation, qualification, POC development, delivery, and optimisation. Collaborated with government and enterprise clients to launch their AI roadmaps. Trusted industry mentor at a major university, working closely with senior executives from large enterprise organisations on AI strategy.
Areas of Expertise
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
AI Product & Strategy
Translate AI capabilities into product roadmaps, define success metrics, and drive adoption across engineering and business teams.
