Professional Overview
I am an award-winning technical writer and project leader with experience with industry leading companies. Proficient in modern web and mobile applications, documentation processes, and stakeholder management. I am seeking opportunities to leverage my expertise in AI, Cybersecurity, IAM, SIEM, UX, APIs, and software. Also looking for roles that let me teach others about writing and other forms of communication.With over 12 years of experience in technical writing for software products and a passion for clear communication, I am confident in my ability to contribute effectively to your team and help shape the future of customer success at your company.I am adept at planning, organizing, and maintaining online documentation, and have experience coordinating reviews and validations to ensure accuracy and quality. I believe in continuous improvement and am committed to enhancing my skills where necessary. You can view samples of my writing here https://samhainedu.journoportfolio.com. The site password is SoftwareDoc321.I hope my portfolio demonstrates my ability to make complicated topics understandable and my attention to detail in grammar and style.
Areas of Expertise
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
data science & analytics
Extract business insights from raw data using statistical modelling, predictive analytics, A/B testing, and interactive dashboards.