Professional Overview
Global Experience: 10+ years of global business system analysis in Marketing, Sales, Customer Service, Field Service, Project Operations, Finance and Operations, with international project exposure in Canada, Germany, Nigeria, and South Africa. Certified Expert: Microsoft-certified Functional Consultant & Business System Analyst for Dynamics 365 and Power Platform. Problem Solver: Designed and implemented innovative, scalable solutions. Led automation of key processes by engaging stakeholders and end users.Leadership: Directed cross-functional teams in global digital transformation projects, aligning priorities and ensuring timely, high-quality results. Technical Proficiency: 5+ years hands-on with Dynamics 365 (CE, BC), Power Platform (Power Apps, Automate, BI, Pages), and strong skills in SQL, Python, C#, JavaScript, Copilot, and AI-based customization. Experienced with SSIS, SSRS, Azure Functions, API integrations. Project Methodologies: Deep understanding of SDLC, Agile/Scrum, Iterative, and Waterfall approaches for managing enterprise-level IT projects. Soft Skills: Excellent collaboration, communication, and customer satisfaction skills with a passion for learning and adapting to new technologies and business domains.
Areas of Expertise
AI Business, Marketing & Strategy
Apply AI to marketing automation, content generation, customer segmentation, and revenue growth strategies.
data science & analytics
Extract business insights from raw data using statistical modelling, predictive analytics, A/B testing, and interactive dashboards.
