Professional Overview
Digital employee experience and AI innovation strategist with 12+ years spanning HR leadership, workforce transformation, enterprise systems, and AI product strategy. Combines deep understanding of employee and manager behavior with hands-on experience shaping AI-enabled experiences across conversational AI, agent workflows, trust, and adoption.
Experience
AI Expertise
Skills
Employment Type
Description of Responsibilities
- Built end-to-end AI experience frameworks across prompts, guardrails, memory
- Prototyped & validated AI concepts across voice, chat, and multi-agent workflow
- Hallucination mitigation, grounding strategies, and behavior-based trust signal
- Applied research synthesis to shape product decisions and user-centered design
- Translate business needs into practical product and workflow solutions.
Key Achievements / KPIs
- Established operational standards for the AI Center of Excellence (CoE)
- Defined enterprise AI roadmaps, governance rules, and cross-functional design
Areas of Expertise
AI Business, Marketing & Strategy
Apply AI to marketing automation, content generation, customer segmentation, and revenue growth strategies.
AI Product & Strategy
Translate AI capabilities into product roadmaps, define success metrics, and drive adoption across engineering and business teams.
NLP & Prompt Engineering
Build natural language processing systems, fine-tune large language models, and craft reliable production prompts for AI-powered products.
