Profile cover
S

AI Chat Escalation Sentiment Router

Scarlett Wang

Full-time · Job · New_York

About the role

We just signed our largest client yet, and their support volume alone will double the load on our chatbot escalation logic within the quarter. Our mission is to make sure the customers who need a human get one immediately, without the twenty other frustrated users clogging the same queue. LangChain and the OpenAI API are what power our sentiment and urgency detection today; your job is to make that detection sharp enough to route the right conversations to human agents before frustration turns into churn. This role has real urgency — the routing model you ship this quarter directly affects renewal conversations with our newest client.

Responsibilities

  • Own sentiment and urgency detection for chatbot escalation routing
  • Tune routing thresholds using real conversation and outcome data
  • Partner with support leadership to validate escalation accuracy
  • Monitor and reduce false escalations reaching human agents

Requirements

  • 5+ years building production NLP or LLM-backed systems
  • Experience with sentiment analysis or intent classification at scale
  • Comfortable working under real business deadlines and urgency

Benefits

  • Fully remote with flexible hours
  • Equity and performance-based bonus
  • Direct visibility into enterprise client success outcomes

Keep exploring related roles

Use these topic pages to discover more roles in the same hiring cluster.

Categories

Automation & AI Workflows

Skills

python langchain openai api hugging face statistics

Related remote AI jobs

Nearby roles that share similar skills, categories, or hiring intent.

Browse all jobs

Software Engineer, Applications (Scientific Development Solutions) (High Seniority)

RemoteAI company

Full-time Senior

Senior Autonomy Engineer, Data Curation

RemoteAI company

Full-time Senior

Drone Platform Integration & Network Support Engineer

RemoteAI company

Full-time

PhD Autonomy Engineer Intern - Computer Vision / Deep Learning Summer 2027

RemoteAI company

Full-time Intern

Technical Writer

RemoteAI company

Part-time

Senior Product Security Engineer

RemoteAI company

Full-time Senior

Job Type

Full-time

Level

Senior

Language

English

Salary Range

$130k – $160k / year

AI Expertise

Automation & AI Workflows

Skills

python langchain openai api hugging face statistics

Ready to apply for this role?

Create a free talent account in under 2 minutes.

  • Apply to verified AI companies
  • Get AI-matched job recommendations
  • Message hiring managers directly
  • Build your public AI talent profile
Create free account & apply Log in

Interested in this role? Create your free profile to apply.

Apply — create free profile