Profile cover
I

AI Customer Health Score Developer

Jarvik Solutions

Remote · Under $60k / year · Full-time · Posted 5 months ago

No longer accepting applications

This role is no longer accepting applications

Don't miss the next role like this

Create a free profile with your skills. We match you to new AI roles as they open, and companies hiring can contact you directly.

Create free profile, 2 minutes

Similar open roles you can apply to now:

See all open AI jobs

About the role

Customer success teams manage hundreds of accounts and need to prioritize their attention. Which accounts are thriving and don't need hand-holding? Which are quietly going dark and are at churn risk? The health score answers both questions — a single number that summarizes account engagement, product adoption, support activity, and commercial signals into a prioritization tool that CS managers check every morning. As a junior developer, you'll build the data pipelines and scoring logic that compute health scores for each account on a nightly basis. You'll ingest data from product analytics (login frequency, feature usage, session depth), support systems (ticket volume and sentiment), and CRM (renewal date proximity, contract value), combine them into a weighted composite score, and surface alerts when scores decline significantly. The customer success tools team is four engineers. You'll learn what drives B2B SaaS customer health by working closely with CS managers who use the scores to plan their outreach calendar. Every weighting decision you make influences which customers get proactive attention.

Fully remote.

Responsibilities

  • Build nightly data pipelines computing account health scores
  • Ingest product analytics, support, and CRM data for composite scoring
  • Implement weighted scoring with configurable weights per client
  • Create alerts for significant health score declines
  • Build dashboards displaying health scores for CS team dashboards
  • Track score predictive accuracy against actual churn outcomes

Requirements

  • 1+ year of data analysis or backend development with SQL
  • Basic understanding of SaaS metrics and customer success concepts
  • Familiarity with Python and data pipeline patterns
  • Interest in B2B SaaS and customer success operations
  • Clear communication for explaining scoring logic to non-technical stakeholders

Benefits

  • Fully remote with flexible hours
  • Health and dental insurance
  • $1,500 learning stipend
  • Mentorship from senior data engineers
  • Build a tool CS teams use to make decisions every day

Keep exploring related roles

Use these topic pages to discover more roles in the same hiring cluster.

Categories

Data Science & Analytics AI Business, Marketing & Strategy

Skills

python sql pandas statistics fastapi

Related remote AI jobs

Nearby roles that share similar skills, categories, or hiring intent.

Browse all jobs

GTM Systems Administrator, EMEA

Harvey

Full-time

Senior Solution Engineer

Snowflake

Full-time Senior

Machine Learning Engineer, Core Experimentation

OpenAI

Full-time

Staff Validation Systems Engineer, AI Validation

Wayve

Full-time Staff

Senior Deployment Engineer - Public Sector

Celonis

Full-time Senior

Senior Site Reliability Engineer - (Canada-Remote)

ClickHouse

Full-time Senior

Job Type

Full-time

Level

Junior

Language

English

Salary Range

Under $60k / year

AI Expertise

Data Science & Analytics AI Business, Marketing & Strategy

Skills

python sql pandas statistics fastapi

Ready to apply for this role?

Create a free talent account.

  • Find AI roles in one place
  • Get AI-matched job recommendations
  • Reply to companies that message you
  • Build your public AI talent profile
Create free profile and apply Log in

This role is closed. Create your free profile to apply to similar open roles.

Don't miss the next one: get matched to new roles like this.

Create free profile