T
AI Developer — Intelligent Email Triage System
Tobias Richter
Freelance · Mid-level
About the role
Our support inbox receives 400+ emails per day. They go to one shared mailbox. Nothing is tagged, nothing is routed, and our team plays inbox roulette every morning.
We need an AI triage system: classify incoming emails by topic and urgency, extract key info (customer ID, order number, issue type), route to the right team queue in Zendesk, and generate a draft reply suggestion for the agent.
We've tried rule-based routing. It breaks constantly. We want something that understands intent.
Contract Type
Fixed-price
Level
Mid-level
Budget Range
$5,000 – $9,000 fixed
Duration
4–6 weeks
AI Expertise
Automation & AI Workflows
NLP & Prompt Engineering
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