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AI Multi-turn Conversation Coherence Evaluator

Henry Eriksson

Full-time · Job · Berlin

About the role

A conversational AI that's coherent turn-by-turn can still fail at the conversation level. It may give a correct answer to a question that contradicts an answer it gave four turns earlier. It may fail to track that the user changed their mind two turns ago. It may lose track of the topic thread when an incidental question diverts the conversation. Multi-turn coherence — the consistency of a conversation as a whole — is a quality dimension that per-turn evaluation completely misses. We power enterprise conversational AI for 95 clients. Multi-turn coherence evaluation is a gap in our quality infrastructure: we evaluate response quality turn by turn but don't systematically measure whether conversations hold together as coherent exchanges over their full length. Conversations that score well turn-by-turn but fail at the coherence level create the most frustrating user experiences — users feel the bot is not really listening. You'll build the multi-turn coherence evaluation system: models that analyze full conversation transcripts for internal consistency, topic threading continuity, context tracking accuracy, and user intent fulfillment across the complete exchange. The models need to agree with human assessors at 85%+ on coherence judgments, and the system needs to run at the scale of 4 million conversations per week.

Responsibilities

  • Design multi-turn coherence evaluation models analyzing full conversation transcripts for consistency and continuity
  • Implement internal consistency detection flagging contradictions across non-adjacent turns
  • Build topic threading evaluation measuring how well conversations maintain coherent subject focus
  • Develop context tracking accuracy assessment checking whether bots correctly use information from earlier turns
  • Create evaluation pipeline processing 4M weekly conversations with coherence quality annotation
  • Validate model agreement with human coherence assessors across diverse conversation types and domains

Requirements

  • 3+ years in NLP engineering with dialogue system evaluation or conversational AI quality experience
  • Strong Python and PyTorch skills with multi-document or multi-turn text modeling experience
  • Understanding of dialogue coherence, discourse structure, and conversation quality evaluation
  • Experience building evaluation systems that run at production conversation volumes
  • Ability to design evaluation frameworks that are both scalable and valid against human judgment

Benefits

  • Fully remote across EU time zones
  • 30 days PTO plus local holidays
  • Private health insurance
  • €2,000 annual learning budget
  • Equity participation

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Job Type

Full-time

Level

Mid-Level

Language

English

Salary Range

$80k – $100k / year

AI Expertise

NLP & Prompt Engineering AI Product & Strategy

Skills

python pytorch hugging face sql fastapi statistics

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