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AI Policyholder Complaint Escalation Router

Carter Andersen

Contract · Job · Chicago

About the role

Have you ever wanted to build AI systems that actually shorten how long an angry policyholder waits on hold? Complaints today land in a shared inbox and get triaged by whoever happens to check it first, which means urgent ones sometimes sit for days. This role builds the router that reads incoming complaints and sends them straight to the team that can actually resolve them, cutting resolution time and keeping regulators off our back.

Responsibilities

  • Build a classification and routing system for policyholder complaints
  • Tune routing accuracy against historical resolution data
  • Report weekly on routing performance to operations leadership

Requirements

  • 3+ years building classification or routing systems
  • Insurance or regulated-industry experience is a plus
  • Available for a focused contract engagement

Benefits

  • Flexible contract term, renewable
  • Fully remote
  • Potential for follow-on engagements

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Categories

Automation & AI Workflows

Skills

python sql langchain

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Job Type

Contract

Level

Mid-Level

Language

English

Salary Range

Negotiable / Competitive

AI Expertise

Automation & AI Workflows

Skills

python sql langchain

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