Profile cover
M

AI SLA Breach Prediction Engineer

Mason Oliveira

Full-time · Job · Chicago

About the role

We run the AI workflow layer for 300+ operations teams, processing 40M+ tasks per month. SLA adherence is the metric our clients care about most — and right now, they find out about breaches after they happen. By then, it's a customer service problem, not an engineering one. The SLA Breach Prediction Engineer role is about changing that timeline. You'll build models that flag at-risk tasks 30, 60, and 120 minutes before their SLA deadline, giving operations teams time to intervene. This requires real-time feature engineering from Kafka event streams, a prediction API with sub-100ms latency, and tight integration with our alerting infrastructure. You'll work on a team of 5 platform engineers and own prediction from training through production monitoring. The first version ships to 10 design-partner clients — your models will run at scale from day one.

Responsibilities

  • Build real-time feature extraction from Kafka task event streams
  • Develop binary and time-to-breach prediction models for at-risk task identification
  • Deploy prediction API on FastAPI with sub-100ms p99 latency target
  • Integrate predictions with the alerting and escalation system
  • Own model retraining triggers and drift monitoring in production

Requirements

  • 5+ years in applied ML with real-time production systems experience
  • Strong Python skills and experience with streaming feature pipelines
  • Familiarity with Kafka or equivalent event streaming systems
  • Experience designing low-latency inference APIs
  • Prior work in workflow orchestration, logistics, or operations analytics preferred

Benefits

  • $130k–$160k base + equity
  • Fully remote
  • Engineering conference and research stipend
  • Health and dental coverage

Keep exploring related roles

Use these topic pages to discover more roles in the same hiring cluster.

Job Type

Full-time

Level

Senior

Language

English

Salary Range

$130k – $160k / year

AI Expertise

AI & Machine Learning Engineers Automation & AI Workflows

Skills

python pytorch scikit-learn airflow kafka fastapi aws

Ready to apply for this role?

Create a free talent account in under 2 minutes.

  • Apply to verified AI companies
  • Get AI-matched job recommendations
  • Message hiring managers directly
  • Build your public AI talent profile

Interested in this role? Create your free profile to apply.

Apply — create free profile