C
Customer Insights Analyst
Chiara Lombardi
Full-time · Mid-level · Los_Angeles
About the role
We are a consumer subscription product and want to understand our users deeply. We need a customer insights analyst who can blend quantitative data with qualitative signals to produce insights that drive product and marketing decisions.
Responsibilities
- Build customer segmentation models
- Conduct cohort and retention analyses
- Design and analyse NPS and CSAT surveys
- Produce monthly customer health reports for leadership
- Support lifecycle marketing with audience targeting data
Requirements
- 3+ years in consumer or customer analytics
- Strong SQL and data wrangling skills
- Experience designing and analysing surveys
- Able to synthesise data and present clear narratives
- Experience with Mixpanel, Amplitude, or similar
Benefits
- Remote with flexible schedule
- Monthly product subscription perks
- Annual team retreat
- $1,000 learning budget
- Supportive, low-ego team
Job Type
Full-time
Level
Mid-level
Language
English
Salary Range
$70,000 – $90,000
AI Expertise
data science
data science & analytics
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